Refund policy

Returns, Refunds & Cancellations Policy

Last updated: 20 July 2026

This Returns, Refunds & Cancellations Policy applies to purchases made from GXM Kingdom, operated by Thomas Michael Brian Binns, trading as GXM Kingdom (“GXM Kingdom”, “we”, “us” or “our”).

Business and Return Address

Thomas Michael Brian Binns, trading as GXM Kingdom
8 Lancaster Drive
Hull
East Riding of Yorkshire
HU8 0HJ
United Kingdom

Email: contact@joingxm.com

This policy operates alongside your statutory rights. Nothing in this policy excludes, restricts or replaces consumer rights that cannot lawfully be excluded or restricted.

1. Physical Products: Apparel and Physical Journals

We offer a voluntary 30-day return period for eligible physical products. You may request a return within 30 days after receiving your item.

This voluntary returns policy is separate from, and does not affect, any statutory rights you may have, including rights relating to faulty, damaged, incorrect or misdescribed goods.

Eligibility for Our Voluntary 30-Day Returns Policy

To qualify under our voluntary returns policy, the item must be:

  • unworn, unwashed and unused;

  • in the same condition in which you received it;

  • returned with original tags, labels and packaging, where applicable; and

  • accompanied by proof of purchase or your order number.

We may refuse a voluntary return if the item does not meet these conditions, unless you have a statutory right to a refund or other remedy.

2. Starting a Return

To request a return, email contact@joingxm.com with:

  • your name;

  • your order number;

  • the item or items you wish to return; and

  • the reason for return, if you wish to provide one.

Please do not send physical items back without contacting us first, as we may need to provide return instructions.

Unless the item is faulty, damaged, incorrect, misdescribed, or we have otherwise agreed in writing, you are responsible for the direct cost of returning the item.

We recommend that you use a tracked delivery service and retain proof of postage. For voluntary returns, you are responsible for the item until it reaches us.

Returned items should be packaged securely and appropriately to help prevent damage in transit.

3. Your Statutory Cancellation Right for Physical Goods

If you are a consumer and your purchase is covered by applicable distance-selling cancellation laws, you have a legal right to cancel your physical-goods order within 14 days without giving a reason.

For physical goods, the cancellation period normally ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

If your order consists of multiple goods delivered separately, the cancellation period normally ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the final item in the order.

To exercise your legal cancellation right, you must tell us clearly before the cancellation period ends. You can do this by emailing contact@joingxm.com or by using the model cancellation form at the end of this policy.

After notifying us that you wish to cancel, you must return the goods without undue delay and no later than 14 days after giving notice of cancellation.

Where a refund is due under your statutory cancellation right, we will reimburse eligible payments, including the cost of standard delivery where required by law, without undue delay and generally no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever occurs first.

If you chose a delivery service more expensive than our standard delivery option, we are not required to refund the additional cost of that upgraded delivery service.

We may make a deduction from the refund where the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.

Unless we have agreed to pay for the return, or the goods are faulty, damaged, incorrect or misdescribed, you are responsible for the direct cost of returning cancelled goods where we informed you of this before purchase.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

4. Faulty, Damaged, Incorrect or Misdescribed Products

Please inspect physical products when they arrive. If an item is faulty, damaged, incorrect or not as described, contact contact@joingxm.com as soon as reasonably possible with your order number and photographs, where available.

We will assess the issue and provide an appropriate remedy in line with applicable law. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

For UK consumers, statutory rights in relation to faulty goods are governed in particular by the Consumer Rights Act 2015. These rights are not limited by our voluntary 30-day return period or by any request to report an issue within a particular number of days.

5. Digital Products: Downloadable PDFs

Our downloadable PDF products may include journals, trackers, guides and similar digital content.

Digital Cancellation Rights and Immediate Access

Where a customer has a legal right to cancel a digital-content purchase, that right may be lost when:

  • the customer has given express consent for us to begin supplying the digital content during the cancellation period; and

  • the customer has acknowledged that they will lose their right to cancel once supply begins.

Where these steps have been completed and we make a digital product available for immediate download, we do not normally offer a refund, exchange or cancellation simply because the customer has changed their mind after supply has begun.

This policy wording does not itself obtain your consent or acknowledgement. Where required, we obtain the relevant consent and acknowledgement during the purchase or download process before immediate supply begins.

Faulty or Non-Conforming Digital Content

Digital content must be as described, of satisfactory quality, fit for purpose and supplied by a business with the right to provide it.

If a digital PDF is corrupted, inaccessible, materially different from its description or otherwise faulty, contact contact@joingxm.com. We will assess the issue and provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

Nothing in this policy limits statutory rights relating to faulty or non-conforming digital content.

Download and Compatibility

Unless otherwise stated on the product page, digital products are supplied as PDF files. You are responsible for ensuring that you have:

  • a compatible device;

  • a PDF reader or compatible application; and

  • an internet connection capable of downloading the file.

If you have not received a download link or cannot access a purchased PDF, contact contact@joingxm.com and we will provide reasonable assistance.

6. Items That May Be Excluded From the Voluntary 30-Day Return Policy

The following may be excluded from our voluntary 30-day returns policy:

  • digital PDF products after supply has begun, where you have validly consented to immediate supply and acknowledged loss of the cancellation right;

  • gift cards; and

  • personalised, customised or made-to-order goods, unless faulty, damaged, incorrect, misdescribed or otherwise required by law.

Sale or discounted items are not automatically excluded from statutory cancellation rights or faulty-goods rights. Any restriction on voluntary returns for sale or discounted items will be clearly displayed before purchase and will not affect mandatory legal rights.

7. Exchanges

We do not currently offer direct exchanges through the returns process.

If you wish to obtain a different size, colour or product, you may request a return of the original eligible item and place a new order once your return has been accepted.

This does not affect any statutory remedy you may have where an item is faulty, damaged, incorrect or misdescribed.

8. International Orders

We ship physical products internationally where available at checkout.

Unless we expressly state otherwise at checkout, the customer is responsible for customs duties, import taxes, clearance charges and similar fees imposed by the destination country.

If an international order is refused, uncollected or returned because import charges were unpaid, delivery was refused, or the delivery address provided was inaccurate or incomplete, we may deduct reasonable unrecoverable delivery, return, customs, handling or carrier charges from any refund where permitted by applicable law.

Mandatory consumer protections in your country of residence may apply in addition to this policy. Where they provide greater protection than this policy, those mandatory protections apply.

9. Refunds

Once we receive and inspect a voluntary return, we will notify you whether it has been accepted.

If a refund is due, we will issue it to the original payment method unless otherwise agreed. The time it takes for the refund to appear in your account may depend on your bank, card issuer or payment provider.

For voluntary returns accepted under our 30-day policy, we aim to process refunds within 10 business days after acceptance.

For statutory cancellations and statutory remedies, we will process refunds within the timescales required by applicable law.

If you have not received an expected refund, contact contact@joingxm.com.

10. Model Cancellation Form

You may use this form to cancel an order where you have a legal right to cancel. You do not have to use this form; a clear statement by email is sufficient.

To:
Thomas Michael Brian Binns, trading as GXM Kingdom
8 Lancaster Drive
Hull
East Riding of Yorkshire
HU8 0HJ
United Kingdom

Email: contact@joingxm.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods / supply of the following digital content:

  • Order number:

  • Product(s):

  • Ordered on:

  • Received on:

  • Customer name:

  • Customer address:

  • Customer email address:

  • Date: